Terms and Conditions
How your data is protected by Higman Sports Ltd
When you make an order by credit card, we use a secure server.
Any card data you give is encrypted using a 'Secure Socket Layer' (SSL) session.
SSL is an industry standard and is one of the best ways to ensure Internet messages are not intercepted. If you are unsure whether any page you look at is secured or not just right click on the page and on the dialog box that pops up; click properties and you will be able to see the information about the page and whether it is encrypted or not.
Customer Credit Card details are not stored online.
HIGMAN SPORTS Order and Payment options.
Order Online - Pay Online.
Telephone Order Options
Call 01642-673003 and place your order.
Send your order by fax or email to 01642-673003
You can pay by :
Cash - Access - Visa - Mastercard -
Switch and delta - online or directly on the telephone
HIGMAN SPORTS RETURNS POLICY
Products must be returned to us within 28 days of purchase.
Please enclose a COPY OF THE INVOICE and a covering letter explaining what the problem is and whether you would like a refund or a replacement. A copy of the e-mail confirmation is not sufficient and does not count as a proof of purchase. If you do not include all of the necessary paperwork then the refund or replacement of your goods may be delayed or not be completed.
Higman Sports will only refund the postage back to you if we have made a mistake, ie sent out the incorrect size and will not refund the postage if we have sent out what you have ordered. A charge of £1.50 will be made to cover refunding customer error and consequently refunded orders.
If you have cause to return a racket to us, we will only refund or replace the
racket if it HAS NOT BEEN USED IN ANYWAY. There must be no ball fluff or wear to the strings, no chips or scratches to the paintwork and the plastic must be still around the handle.
We will only be able to refund or replace shoes if they have not been played in,
used outside or have any other mark caused by the customer. Shoes should be tried on before throwing the box away as we will require the box if you would like a refund or a replacement.
If an item is replaced due to the customer ordering an incorrect item, then postage will be recharged for any replacement to be sent out
We will only be able to refund or replace clothing if the item has not been worn
(this does not include trying on for size), washed or had the label removed. Clothes should also be put back into the packaging before returning them to us. Once again, please include all of the necessary paperwork with your goods when you return them back to us.
Returning items to us
Higman Sports recommends that you send all items back to us via some form of
recorded delivery so that we have to sign for it. This means that if your parcel is lost in the post then you will be able to claim from the carrier who posted your parcel for the goods that were lost. If you return your parcel via a form of delivery that is not guaranteed then Higman Sports will accept no responsibility if the parcel is lost or damaged.
If you believe that you have been sent the incorrect item, please first call us on
01642-673003 so that we can authorise the refund of your postage before sending the goods back to us. If we agree to credit your postage, you will also need to enclose a receipt for your postage so that we can refund you, failure to produce a valid receipt for the postage may result in us not refunding the full amount to you. If you do not call to have your postage refund authorised then the postage charge may not be credited.
Returns Address: Higman Sports Ltd. Navigation Way, Tees Barrage. Stockton on Tees TS17 6QA